Refund & Return Policy for Digital Templates

Purpose

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This Refund & Return Policy applies to digital products and services offered by WorkSmart Templates, including editable templates, Canva templates, digital planners, organisational tools, PDF documents, Word documents and other downloadable or digital resources.

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WorkSmart Templates sells digital products only. No physical item is shipped.

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This policy explains how digital delivery, refunds, replacements, access issues and return-related enquiries are managed for digital products purchased from WorkSmart Templates.

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Digital Delivery

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WorkSmart Templates provides digital products only.

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Products may be delivered by:

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• Download link

• Canva template link

• PDF file

• Word document

• Access file

• Email

• Website order confirmation

• Other electronic delivery method

 

No physical product will be posted, shipped or delivered.

 

Digital products are generally available shortly after purchase or payment confirmation. Delivery time may vary depending on the product, payment provider, website platform, email delivery, internet connection or third-party platform access.

 

If you do not receive your digital product or are unable to access your file, please contact WorkSmart Templates so we can assist.

 

Email: worksmarttemplates@gmail.com

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Delivery Costs

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There are no physical shipping, postage or delivery costs for WorkSmart Templates digital products.

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As products are delivered electronically, customers are not charged shipping fees for digital delivery.

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Any product price, sale price, discount or promotional price shown at checkout applies to the digital product only, unless otherwise stated.

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Australian Consumer Law

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Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

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Nothing in this policy is intended to limit, exclude or remove your rights under the Australian Consumer Law.

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If a digital product is faulty, corrupted, incomplete, inaccessible, significantly different from its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy.

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Depending on the issue, this may include:

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• A replacement file

• A corrected version

• Assistance accessing the product

• A suitable resolution

• A refund, where required under the Australian Consumer Law

 

Change of Mind

 

Due to the digital nature of our products, WorkSmart Templates does not offer refunds or exchanges for change of mind once a digital product has been accessed, opened, downloaded, delivered, or provided through a Canva template link, PDF, Word document, access file or other digital format.

 

This includes situations where:

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• You no longer need the template

• You purchased the wrong product

• You changed your mind after purchase

• You found another product you prefer

• You do not use the product after purchase

• You expected the template to include something not listed in the product description

• You purchased the product without reviewing the product description

• You no longer require the product for your business, service or personal use

 

Please read the product description carefully before purchasing to make sure the template is suitable for your needs.

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This does not limit your rights under the Australian Consumer Law.

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Return Window for Digital Products

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WorkSmart Templates sells digital products only. There is no physical product to return.

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For change-of-mind purchases, there is no return window once a digital product has been accessed, opened, downloaded, delivered or provided through a digital access link.

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If your digital product is faulty, corrupted, incomplete, inaccessible or otherwise does not meet a consumer guarantee, please contact us as soon as possible so we can review the issue and provide an appropriate remedy.

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We encourage customers to contact us within 7 days of purchase if they experience an access, download or file issue, so we can assist promptly.

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This 7-day contact period is not intended to limit your rights under the Australian Consumer Law.

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Return Costs

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As WorkSmart Templates sells digital products only, there are no physical return shipping costs.

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Customers are not required to post or ship any item back to WorkSmart Templates.

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If a replacement file, corrected version or new access link is required due to a verified fault, corruption, incomplete file or access issue, this will be provided electronically where appropriate.

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No return postage or shipping fee applies to digital products.

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Discounted, Sale or Promotional Items

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Discounted, sale or promotional digital products are subject to the same Refund & Return Policy as full-price digital products.

 

WorkSmart Templates does not offer change-of-mind refunds or exchanges for discounted, sale or promotional digital products once they have been accessed, opened, downloaded, delivered or provided through a digital access link.

 

Your rights under the Australian Consumer Law still apply.

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If a discounted, sale or promotional digital product is faulty, corrupted, incomplete, inaccessible or otherwise fails to meet a consumer guarantee, WorkSmart Templates will provide an appropriate remedy in accordance with the Australian Consumer Law.

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Faulty, Corrupted or Inaccessible Digital Products

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If a digital product is faulty, corrupted, incomplete, inaccessible, or does not download correctly, please contact us as soon as possible so we can assist.

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Where appropriate, WorkSmart Templates may provide:

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• A replacement file

• A new download or access link

• Assistance accessing the product

• A corrected version of the file

• Another suitable remedy

• A refund, if the issue cannot be resolved and a refund is required under the Australian Consumer Law

 

Please contact us at:

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Email: worksmarttemplates@gmail.com

 

To help us review the issue, please include:

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• Your name

• The email address used at purchase

• The product name

• Your order number, if available

• A brief description of the issue

• Screenshots, if relevant

 

Digital Product Access

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Most WorkSmart Templates products are provided electronically through download links, file access, Canva template links, PDF documents, Word documents or other digital delivery methods.

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It is your responsibility to ensure you have suitable software, apps, accounts or internet access to open and use the product.

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Some templates may require access to third-party platforms or software, such as:

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• Canva

• Microsoft Word

• Google Docs

• PDF reader software

• Internet browser

• Email access

• Other relevant apps or programs

 

WorkSmart Templates is not responsible for issues caused by your device, internet connection, software, app settings, third-party platform account, or failure to follow access instructions.

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If you experience an issue accessing a file or link, please contact us so we can assist where possible.

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Customisation and Suitability

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WorkSmart Templates products are designed to provide a practical starting point for documentation, planning, administration and service processes.

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Templates are provided for general administrative and operational guidance only.

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They should be reviewed, edited and adapted to suit your own:

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• Business or service requirements

• Internal processes

• Policies and procedures

• Compliance obligations

• Client or participant needs

• Industry requirements

• Funding, audit or quality requirements, where relevant

 

WorkSmart Templates does not guarantee that a template will meet every individual, business, service, funding, audit, regulatory or compliance requirement.

 

Professional advice should be obtained where needed.

 

Refunds and Replacements

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Refunds or replacements may be considered where:

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• The digital file is faulty or corrupted

• The product is incomplete

• The file or access link does not work

• The product is significantly different from its description

• The issue cannot be resolved through a replacement, correction or access support

• A remedy is required under the Australian Consumer Law

 

Refunds are not generally provided for change of mind once a digital product has been accessed, opened, downloaded, delivered or provided through a digital access link.

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When a Refund, Repair or Replacement May Be Refused

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WorkSmart Templates may refuse a refund, repair or replacement where the issue was caused by:

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• Misuse of the product

• Editing or altering the file in a way that caused the problem

• Deleting, moving or damaging the file after download

• Using software or platforms that are not compatible with the product

• Failing to follow access or download instructions

• Requesting a refund for change of mind after the product has been accessed, opened, downloaded or delivered

• Expecting features, inclusions or services that were not listed in the product description

• Being made aware of a product limitation before purchase and purchasing the product anyway

 

Your rights under the Australian Consumer Law still apply.

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Refund Process

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Where a refund is approved:

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• Refunds will usually be issued to the original payment method

• Proof of purchase may be required

• You may be asked to confirm that you have deleted or stopped using the refunded digital product

• Processing times may vary depending on your payment provider, bank, website platform or payment processor​

 

Response Time

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We aim to respond to refund, replacement or access-support requests within 7 business days of receiving your request.

Some issues may take longer to review, depending on the nature of the problem and whether further information is required.

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Exchanges

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WorkSmart Templates does not generally offer exchanges for change of mind.

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A replacement file, corrected version or new access link may be provided where a digital product is faulty, corrupted, incomplete, inaccessible or otherwise requires correction.

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Contact Us

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If you have any questions about this policy, or if you need help with a digital product, please contact:

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WorkSmart Templates
Email: worksmarttemplates@gmail.com
Phone: 0458 544 882