Terms & Conditions

Last updated: 14 October 2025

Overview

Welcome to WorkSmart Templates (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website, www.worksmarttemplates.com.au, and your purchase of any digital products from us.
By accessing this website or making a purchase, you agree to comply with these Terms.

If you do not agree, you should not use this website or its services.

Products and Services

WorkSmart Templates provides editable Canva templates, digital resources, and administrative tools designed to support NDIS providers, support workers, and small business owners.

All items available for purchase are digital products only — no physical items will be shipped.

Payments

All payments are securely processed through trusted third-party payment gateways such as Stripe.
Prices are listed in Australian Dollars (AUD) and include taxes where applicable.

You must ensure all payment details provided are accurate and that you are authorised to use the payment method used for purchase.

Digital Delivery

After completing your purchase, you will receive an instant download link or access to your purchased templates.
If you experience any issues accessing your files, please contact worksmarttemplates@gmail.com within 7 days of purchase.

Refunds and Exchanges

Due to the digital nature of our products, all sales are final once files have been accessed or downloaded.
Refunds or replacements will only be provided in accordance with the Australian Consumer Law, for example where a product is faulty, inaccessible, or not as described.

For more details, refer to our Refund Policy.

Intellectual Property

All templates, text, graphics, logos, and digital content on this website are the intellectual property of WorkSmart Templates and are protected under copyright law.

When purchasing a digital product, you are granted a non-exclusive, non-transferable licence for personal or internal business use only.
You must not:

Share, resell, or redistribute any template or file.
Claim any design, layout, or wording as your own.
Use our templates to create competing or derivative products for resale.

Usage Rights

Templates are provided for educational, organisational, or administrative purposes.
They are not intended to replace professional, legal, or medical advice. Users should seek professional guidance where appropriate.

Privacy and Data Protection

We respect your privacy and handle all personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
We only collect personal data necessary to process orders, deliver products, and improve customer experience.

Website Access and Availability

We strive to maintain uninterrupted access to our website, but we do not guarantee continuous operation or availability.
We reserve the right to modify, suspend, or discontinue any aspect of the site without prior notice.

Limitation of Liability

To the maximum extent permitted by law, WorkSmart Templates shall not be liable for any loss, damage, or consequential claims resulting from the use of our products or services.
You are responsible for ensuring that any templates or content meet your specific needs.

External Links and Third-Party Tools

Our website may include links to third-party websites or embedded tools (e.g. Canva, payment processors, or social media platforms).
We are not responsible for the accuracy, functionality, or privacy practices of these external sites.

Changes to These Terms

We reserve the right to update or revise these Terms at any time.
Any changes will be effective immediately upon posting to this page, with the updated date noted above.

Contact Information

For any questions about these Terms and Conditions, please contact us:

Email: worksmarttemplates@gmail.com
Adelaide, South Australia