Digital Delivery (Shipping) Policy
Last updated: 14 October 2025
Overview
At WorkSmart Templates, all our products are digital downloads — no physical items are shipped. Once your payment has been successfully processed, you will receive instant access to your purchased files through a download link or direct access via email.
Delivery Method
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Your purchased templates and digital files are delivered electronically to the email address provided during checkout.
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In most cases, your files will be available immediately after completing your purchase.
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If you do not receive your download link within 1 hour, please check your spam/junk folder or contact us directly at worksmarttemplates@gmail.com for assistance.
Processing Time
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Orders are processed automatically upon successful payment.
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No manual handling or postage is required.
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Custom or personalised template orders may take up to 3–5 business days to prepare. You’ll be notified by email once your custom order is ready.
International Purchases
Our digital products are available for instant download worldwide.
No additional international fees or shipping charges apply, as all products are delivered online.
Failed or Delayed Delivery
If technical issues prevent your download from completing, please contact us within 7 days of purchase at info@worksmarttemplates.com.au. We’ll ensure your file is reissued promptly.
Refunds and Exchanges
As all WorkSmart Templates products are digital, we do not offer refunds or exchanges once files have been downloaded or accessed.
Refunds are only available where required under the Australian Consumer Law, such as in the case of defective or inaccessible files.
For more details, please refer to our Refund Policy.
Contact Information
If you have any questions or experience issues accessing your purchased files, please reach out to:
Email: worksmarttemplates@gmail.com
Business Location: Adealide, South Australia
We aim to respond to all enquiries within 2 business days.