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No — you can edit your template with a free Canva account. You can change the text, headings, colours, fonts, layout, logos, and service details without paying for Canva Pro. Canva Pro is optional if you want extra features, but it is not required. You can get started quickly, even if you are new to Canva.

After purchase, you will be taken to a download page where you can download your access file. Your access file includes a direct Canva template link. Click the link, then select “Use Template” or “Use this template” in Canva to open your editable copy. You can start customising the template using a free Canva account. If you do not already have a Canva account, you can create one for free at www.canva.com. You will also receive an emailed download link, which is available for 30 days.

Yes — all WorkSmart Templates are fully customisable in Canva. You can edit the text, colours, headings, sections, layout, logos, images, and service details to suit your organisation, branding, and documentation needs. No design experience is needed. The templates are created to be simple, practical, and easy to update. Please review and customise each template carefully to make sure it suits your service, location, policies, procedures, and current requirements.

Due to the digital nature of our products, we do not offer exchanges for change of mind. For faulty, corrupted, incomplete, or inaccessible digital products, we may provide a replacement file, repair, suitable remedy, or refund in accordance with Australian Consumer Law. However, if you have trouble accessing your template or using the Canva link, please contact WorkSmart Templates at worksmarttemplates@gmail.com so we can help resolve the issue. We want you to be able to access and use your purchase successfully. Your rights under Australian Consumer Law still apply.

If you need help accessing your template or using the Canva link, please email WorkSmart Templates at worksmarttemplates@gmail.com. We can assist with access issues, basic Canva guidance, and general questions about using your purchased template. Please note that support does not include full customisation, legal advice, compliance advice, or rewriting the template for your service. We aim to respond within 1–2 business days.

An access file is the digital file you receive after purchase. It contains the Canva template link you need to open and customise your template. The access file is not the completed final document. It is the file that gives you access to the editable Canva template.

WorkSmart Templates does not currently provide its own video tutorials. The templates are designed to be simple, clear, and easy to edit in Canva. Most customers can start customising the text, colours, headings, logos, and layout straight away using a free Canva account. If you need help learning how to use Canva, Canva provides free tutorials and help articles online. If you have trouble accessing your purchased template or opening the Canva link, please email worksmarttemplates@gmail.com and we will assist with basic access support.

Yes — some templates may be available as a PDF or Word version by request after purchase. WorkSmart Templates products are supplied as Canva-editable templates with instant access through an access file containing your Canva template link. If you would prefer a PDF or Word version, please email worksmarttemplates@gmail.com after your purchase has been completed. Please allow up to 2 business days for PDF or Word requests to be prepared. Please note that PDF or Word versions may have limited editability compared with the Canva version.

Yes — you can use your purchased template for your own personal or business use. You may make copies and customise the template for your own service or organisation. However, the template, access file, and Canva link must not be shared, resold, redistributed, or provided to another person or business.

The Canva template link is provided for use by the purchaser and their own organisation only. You may use the template internally within your service or business, but you must not publicly share, resell, redistribute, or give the template link to another organisation or third party.

WorkSmart Templates are designed to support Australian providers with clearer documentation, administration, and compliance preparation. However, every service is different. You are responsible for reviewing and customising the template to suit your organisation, services, location, policies, procedures, and current requirements.

No — WorkSmart Templates do not guarantee compliance, approval, registration, audit outcomes, or suitability for every provider. The templates are provided for general administrative and operational guidance only. You should review, customise, and seek professional advice where required.

After checkout, you will receive access to your digital template through the website confirmation page. Please follow the access instructions provided after purchase. Most templates include Canva link access so you can start customising your template online. PDF or Word versions may be available by request after purchase, where stated on the product page.