Establish a clear, fair, and timely process for handling all feedback with this OSHC Complaints and Grievances Policy Template. This editable document ensures compliance with National Regulation 168, promoting sound governance and continuous improvement. It outlines procedures for informal and formal complaints, handling serious matters (Regulatory Authority notification), and documenting everything in a Complaints Register for your Quality Improvement Plan (QIP).
OSHC Complaints and Grievances Policy
Size 3.59 MB (3,769,329 bytes)
How to Access Your Template
Click the Canva link provided: (In thank you for your purchase file)
When Canva opens, click “Use Template” (or “Use this template”).
The template will automatically open in your Canva account.
- If you don’t have a Canva account yet, you can create one for free at www.canva.com.
Start editing! You can:
- Change text, colours, and fonts
- Add your logo or images
- Move or delete elements to suit your style
When finished, click “Share” → “Download” to save or print your design.
💡 Tips for Best Use
- Use Canva on desktop for easier editing.
- Keep a copy of the original template in your Canva account in case you want to start fresh later.
- If you purchased a bundle, each item will have its own Canva link in your ZIP folder.
DISCLAIMER (Compliance Guidance Only)
This document is provided for general administrative guidance and operational support only. It does not constitute legal, financial, regulatory, or medical advice. The OSHC Provider is solely responsible for customising all content—including policies, procedures, pricing, and program information—and must ensure that the final document complies with all current Commonwealth and State/Territory legislation, OSHC regulatory frameworks, and relevant Quality and Compliance Standards before use. © 2025 WorkSmart Templates. This resource is for general educational purposes only and should not replace professional advice. For personal or business use by the purchaser only — redistribution, resale, or sharing of this file or template link is strictly prohibited.